How do I return an item?

Need to return an item? No problem! We strive to make sure returns are easy but every situation is different. Please contact us so we can help you personally with your return.

Original sales receipt must accompany returns.

We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 30 calendar days of the delivery date

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit.

Refunds are contingent upon inspection of item(s) once we receive it.

Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault

Dyson Building Center
20375 Point Lookout Road, Great Mills, MD 20634

Mailing Address: P.O. Box 5, Great Mills, MD 20634
Phone: 301-994-9000
Fax: 301-99-0492
Hours: Monday - Saturday: 7:00 AM to 6:00 PM
Closed Sunday
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